Inside a Chatbot

Jan 31, 2018

It is now more than 10 years since at Worldline we first began working on solutions that would later become known as chatbots. Back then, we were approached by a number of brands to help them provide faster responses to their customers’ queries on the Internet or by email. They knew that 48 hours was not good enough for a response time, so we worked on a new technological solution to serve their customers better. At that stage it was not even called a chatbot.

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