PES University | India

Tejas Kaneria | Harsh Verma

Chat-Bot trained to specialize in handling customer service queries and thus providing solutions. This version will be unique to every business as the customer needs and technical support varies across domains. The specific chatbot will be trained using CNN to recognize the signature queries related to the particular service/business. The chatbot will have on average a better "technical" understanding of the system than most customer service trained individuals. The next step would be to train the model using speech recognition to handle queries in various languages and accents. The following step would be adding any conscious experience characterized by intense mental activity and a high degree of pleasure or displeasure. Additionally, the concept of making multiple modules first and then linking and combining them to form a complete system can be implemented. Chat-Bot will have the ability to ask help from a human assistant if necessary. This sounds quite ambitious but can be implemented.