Indian Institute of Management, Lucknow | India

Mohsin Shiraz | Pratik Pednekar | Ketan Sethi | Nityasha Gupta

The spending and costs of the healthcare sector (delivery & technology) as well as consumers is increasing and at the same time there is acute shortage of medical professionals as the demand for health and medical services continues to rise steeply. Available statistics show that over 44% of WHO Member States report to have less than 1 physician per 1000 population. A large amount of sum is spent on health care information technologies yet the health record data is not being utilized efficiently and the patients have to go through the repeated cycle of questionnaire giving out the same information over and again. The health care value chain compromising of doctors, hospitals, insurance companies, pharmacies, laboratories is fragmented. Research shows patient engagement is important when it comes to improving lowering costs and health outcomes. According to various studies patients of all age groups want self-service when it comes to few aspects of managing their health. Hence we propose a comprehensive solution powered by AI and chatbots to solve all issues of the patients and bring the entire health care value chain on single platform saving costs and increasing efficiency.