24/7 Customer Service
The University of Texas at Dallas | United States
Rishabh Srivastava | Raghunan Reddy Jhampa
As businesses continue to automate their sales and customer support services in order to reduce costs, chatbot and other intuitive artificial intelligence programs are becoming more popular. Chatbot are capable of helping businesses significantly cut labor costs. While complete automation of the customer service workforce is not feasible, automating a portion of the customer management and sales positions in the US is possible through chatbot and other automation technologies, and this would result in considerable savings for businesses. The big question is – What is Chatbot? Chatbots are cutting edge computer programs that use Artificial Intelligence to simulate human conversation. So why do chatbots matter to customer service? Because they can streamline the customer interaction process, boost customer engagement, and give the customer total empowerment.